Privacy policy
I. General information
The confidentiality of your personal data is one of the main concerns of CKV GLOBAL STORE SRL, as data controller.
This document aims to inform you about the processing of your personal data, in the context of using the website zenino.ro.
II. Categories of personal data processed
II.1. If you are a customer of the Site, CKV GLOBAL STORE SRL will process your personal data, such as name and surname, telephone number, e-mail address, billing address, delivery address, data regarding how you use the Site, for example your behavior/preferences/habits within CKV GLOBAL STORE SRL, as well as any other categories of data that you provide directly in the context of creating a user account, in the context of placing an order through the site or in any other way resulting from the use of the Site.
If you use your Facebook or Google account to create a user account on the Site, CKV GLOBAL STORE SRL will process the following public profile data displayed by the respective applications: username, e-mail address.
If you choose to create a user account only before completing the order of a product available on the Site, you will be asked for your first and last name, telephone number and e-mail address, based on which an account will be automatically created. If you do not complete the order, the e-mail address and other data provided will not be stored by CKV GLOBAL STORE SRL, and the created account will be automatically deleted.
II.2. If you are a visitor to the Site, CKV GLOBAL STORE SRL will process your personal data that you provide directly in the context of using the Site, such as the data you provide in the contact / questions / complaints section, to the extent that you contact us in this way.
III. Purposes and grounds for processing
III.1. If you are a client of the Site, CKV GLOBAL STORE SRL processes your personal data as follows:
for the development of the contractual relationship between you and CKV GLOBAL STORE SRL, respectively for the taking over, validation, shipping and invoicing of the order placed on the Site, informing you about the status of the order, organizing the return of ordered products, etc.
Grounds: The processing of your data for this purpose is based on the contract concluded between you and CKV GLOBAL STORE SRL, defined in the Terms and Conditions. The provision of your personal data is necessary for the execution of this contract. Refusal to provide data may result in the impossibility of carrying out the contractual relations between you and CKV GLOBAL STORE SRL.
for the fulfillment of the legal obligations incumbent on CKV GLOBAL STORE SRL in the context of the services provided through the Site, including fiscal obligations, as well as archiving obligations.
Grounds: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusal to provide data may result in the impossibility for CKV GLOBAL STORE SRL to comply with its legal obligations and therefore in the impossibility of providing you with services through the Site.
for marketing activities, respectively for the transmission, via remote communication means (e-mail, SMS) of commercial communications regarding the products and services offered by CKV GLOBAL STORE SRL, via the Site.
Grounds: The processing of your data for this purpose is based on your consent, if you choose to provide it. You can express your consent for the processing of your data for this purpose by checking the corresponding box at the time of account creation, or subsequently, in the My Account Information section. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. In addition, you can unsubscribe by accessing the My Account Information section. Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have any negative consequences for you.
for the purpose of carrying out various analyses, reports on the functioning of the Site, creating profiles of consumer preferences, mainly in order to improve the experience offered on the Site.
Grounds: The processing of your data for this purpose is based on the legitimate interest of CKV GLOBAL STORE SRL to permanently improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
III.2. If you are a visitor to the Site, CKV GLOBAL STORE SRL processes your personal data as follows:
for marketing activities, respectively for the transmission, via remote communication means (e-mail, SMS), of commercial communications regarding the products and services offered by CKV GLOBAL STORE SRL, via the Site.
Grounds: The processing of your data for this purpose is based on your consent, if you choose to provide it. You can express your consent to the processing of your data for this purpose by completing and checking the appropriate box in the newsletter subscription form available on the Site. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications.
Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have any negative consequences for you.
to resolve complaints, grievances and to monitor traffic and improve your experience on the Site.
Grounds: The processing of your data for this purpose is based on the legitimate interest of CKV GLOBAL STORE SRL to ensure the proper functioning of the Site, as well as to permanently improve the experience of Site visitors, including by resolving various comments, questions or complaints. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
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The duration for which we process your data
As a principle, CKV GLOBAL STORE SRL will process your personal data as long as necessary to achieve the processing purposes mentioned above.
If you are a client, we will process your data for the entire duration of the contractual relationship and subsequently according to the legal obligations incumbent on CKV GLOBAL STORE SRL (e.g., in the case of financial and accounting supporting documents for which the retention period provided by law is 10 years from the date of the end of the financial year during which they were drawn up).
If you are a customer and you exercise the option to delete your user account, by clicking the Delete account button in the My account information section, CKV GLOBAL STORE SRL will interpret this action as your option to unsubscribe from receiving commercial communications through which we keep you informed about the products and services offered through the site. In this regard, if you choose to delete your user account, we will no longer send you emails and/or text messages of this kind. However, we would like to inform you that deleting your account will not automatically delete your personal data. If you wish to no longer have your personal data processed or if you wish to delete the data, you can exercise your rights detailed in point VII below. If you request deletion of your account, but there is at least one active order on that account, the request to delete the account can only be registered after the products have been delivered and the last active order has been completed. If you withdraw your consent for data processing for marketing purposes, CKV GLOBAL STORE SRL will cease processing your personal data for this purpose, without affecting the processing carried out by CKV GLOBAL STORE SRL based on the consent expressed by you before its withdrawal.
V. Disclosure of personal data
To fulfill the processing purposes, CKV GLOBAL STORE SRL may disclose your data to partners, third parties or entities that support CKV GLOBAL STORE SRL in carrying out its activity through the Site (for example, courier companies, IT service providers), or to central/local public authorities, in the following exemplary cases listed:
for the administration of the Site;
in situations where this communication would be necessary for the award of prizes or other facilities to the data subjects, obtained as a result of their participation in various promotional campaigns organized by CKV GLOBAL STORE SRL through the Site;
to maintain, personalize and improve the Site and the services provided through it;
to perform data analysis, testing and research, monitor usage and activity trends, develop security features and authenticate users;
for the transmission of commercial marketing communications, under the conditions and limits provided by law;
when the disclosure of personal data is required by law, etc. -
Transfer of personal data
Personal data provided to CKV GLOBAL STORE SRL may be transferred outside Romania, but only to European Union countries.
VII. Your rights
Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:
the right to information, respectively the right to receive details regarding the processing activities carried out by CKV GLOBAL STORE SRL, as described in this document;
the right of access to data, namely the right to obtain confirmation from CKV GLOBAL STORE SRL regarding the processing of personal data, as well as details regarding processing activities such as the manner in which the data is processed, the purpose for which the processing is carried out, the recipients or categories of recipients of the data, etc.;
the right to rectification, namely the right to obtain the correction, without justified delays, by CKV GLOBAL STORE SRL of inaccurate/unjustified personal data, as well as the completion of incomplete data; The rectification/completion will be communicated to each recipient to whom the data was transmitted, unless this proves impossible or involves disproportionate efforts.
the right to erasure of data, without undue delay, ("right to be forgotten"), where one of the following reasons applies:
they are no longer necessary to fulfill the purposes for which they were collected or processed;
if consent is withdrawn and there is no other legal basis for processing;
if the data subject objects to the processing and there are no overriding legitimate reasons;
if personal data has been processed illegally;
if personal data must be deleted to comply with a legal obligation;
the personal data were collected in connection with the provision of information society services in accordance with Union law or national law to which the controller is subject.
It is possible that, following the request to delete the data, CKV GLOBAL STORE SRL may anonymize this data (thus depriving it of its personal character) and continue processing it for statistical purposes under these conditions;
the right to restriction of processing to the extent that:
the person disputes the accuracy of the data, for a period that allows us to verify the accuracy of the data;
the processing is unlawful and the data subject opposes the deletion of personal data, requesting instead the restriction of their use;
the operator no longer needs the personal data for the purposes of processing, but the data subject requests them for the establishment, exercise or defense of a right in court; or
the data subject has objected to the processing (other than direct marketing), for the period during which it is verified whether the legitimate rights of the operator prevail over those of the data subject.
the right to data portability, namely (i) the right to receive personal data in a structured, commonly used and easily readable format, as well as (ii) the right for this data to be transmitted by CKV GLOBAL STORE SRL to another data controller, to the extent that the conditions provided by law are met;
the right to object – with regard to processing activities, it can be exercised by submitting a request as indicated below;
at any time, for reasons related to the particular situation of the data subject, that the data concerning him/her be processed on the basis of the legitimate interest of CKV GLOBAL STORE SRL or on the basis of the public interest, except in cases where CKV GLOBAL STORE SRL can demonstrate that it has legitimate and compelling reasons that justify the processing and that prevail over the interests, rights and freedoms of the data subjects or that the purpose is to establish, exercise or defend a right in court;
at any time, free of charge and without any justification, for the data concerning her to be processed for direct marketing purposes.
the right not to be subject to an automated individual decision, namely the right not to be subject to a decision made solely on the basis of automated processing activities, including profiling, which produces legal effects concerning the data subject or similarly significantly affects him/her;
the right to address the National Supervisory Authority for Personal Data Processing or the competent courts, to the extent you consider necessary.
For any additional questions regarding how personal data is processed and to exercise your rights mentioned above, please contact the email address: office@zenino.ro
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